CelcomDigi - MobileSHIELD is a security solution based on F-Secure TOTAL to protect computers, tablets, and smartphones. More recent versions also include a management portal, F-Secure Avenue, to help you better manage your licenses across your devices and those of your family members. To summarize CelcomDigi - MobileSHIELD and privacy, we ask for your name, email, and phone number; we collect anonymous security data to protect your device; the focus of our data collection is not on you but on your device and our service; and the portal provides limited visibility among those who share the same subscription.
The full F-Secure TOTAL privacy policy F-Secure TOTAL Privacy Policy applies to CelcomDigi - MobileSHIELD.
Personally identifiable user data is retained for the duration of an active service subscription plus for the grace period of six months thereafter. This is to allow customers to re-engage their expired subscription. Thereafter, the customer account will be scheduled for removal. If you have purchased the service via our operator partners, the account deletion is controlled by that operator partner. When the partner notifies us that your subscription has been terminated, F-Secure subsequently removes the account and deletes or anonymizes personal data related to the account.
This text complements the service-specific retention times. The default rule under the law is that personal data should be deleted or anonymized once it is no longer needed for its purpose.
However, some personal data needs to be nonetheless stored for longer periods due to various reasons, including:
• Grace periods and backups
• Applicable laws
• Ongoing disputes or investigations
• Support tickets not permanently corrected
• Preventing fraudulent activity
• Secondary purposes such as retaining logs
The final removal of your account may be delayed to avoid disturbing other interactions you have with us. This is the case when you have an F-Secure account and either:
• You have an F-Secure Community account, or
• You continue to subscribe to our marketing messages
If you have purchased our service via one of our operator partners, account deletion is controlled by said operator partner. Upon the partner notifying us that your subscription has been terminated, F-Secure subsequently removes the account, deleting or anonymizing any personal data related to the account.
If we have received your information while providing you with technical support, the information is stored as long as the respective support case remains unsolved. Once solved, the information is gradually deleted or anonymized within two years from the closing of the case. Analytics data collected with the user's consent is retained for statistical purposes and is not deleted upon removal of personal data and the user account. After termination of the account, analytics data cannot be linked to any personally identifiable user.
Non-personal data (e.g. aggregate analytical data) is retained as long as it remains useful for the purpose it was collected.
• For consumer products, please contact us via our consumer support channels.
• For corporate products, please contact us via corporate support channels.
• You can contact F-Secure's Data Protection Officer at privacy@f-secure.com.
• To exercise your rights as a data subject, please use the appropriate support links above.