CelcomDigi Trade-In is a trade-in program supported by the CompAsia Device Trade-In program, allowing you to trade in your old device for cash and bill credit. To summarise CelcomDigi Trade-In's privacy practices: we collect your name, email, phone number and financial information, and we scan your device health – but we do not read or share any data from your device.
The full CompAsia Privacy Policy and CelcomDigi Privacy Notice apply to CelcomDigi Trade-In.
CompAsia Sdn. Bhd. (“CompAsia,” “we,” “us,” or “our”) and its affiliates manage this Privacy Policy. By accessing, browsing, downloading, and/or using our platform and services, or by dealing with us, you acknowledge your understanding of — and consent to — our data processing practices as outlined here and as updated from time to time.
We collect personal data that identifies you or could reasonably identify you, such as:
• Contact and identification details (name, address, phone number, email, ID/passport number, date of birth)
• Financial information, device data, and usage patterns
• Data from your interactions (transactions, surveys, support inquiries)
• Data from third-party sources, including social media, partners, credit bureaus, and regulators
You must obtain proper consent before providing personal data of others (e.g., dependents). For minors, you must be their parent or legal guardian.
We will only process your personal data in accordance with the prevailing personal data protection and privacy laws in the countries we operate, and in line with this Privacy Policy. We use your data to:
• Register and verify your account
• Deliver, maintain, and enhance our services
• Manage transactions, payments, and customer suppor
• Personalise your experience and conduct marketing, surveys, or promotions
• Support internal administration, auditing, data analysis, record keeping, and security
• Comply with legal and regulatory requirements and manage risks
• Store or back up your personal data, locally or overseas
You may have the right to:
• Access, correct, or delete your personal data (fees may apply)
• Withdraw consent (note: this may affect your access to services)
• Manage your preferences via account settings (note: some records may still be retained)
We are committed to ensuring your personal data is stored securely. We retain your data only as long as necessary, after which it will be anonymised or deleted in accordance with our internal policies and legal obligations.
We implement appropriate technical, physical, electronic, and procedural security measures in line with the applicable regulations and industry standards to safeguard against unauthorised or unlawful processing of your personal data.
We do not accept responsibility for any unauthorised access, unlawful interceptions, or loss of personal data transmitted to or from CompAsia Sdn. Bhd. and are not responsible for the actions of any third parties that may receive such personal data.
Your data may be stored or processed abroad. Any such transfer will only be carried out in furtherance of our services, compliance with the Personal Data Protection Act 2010, and only where the receiving party ensures a level of protection comparable to that under the Act.
We use cookies to recognise your browser, save login details, and collect analytics. You can disable cookies, but some platform features may not function properly. Our app may request device permissions (such as location); platform-level consent applies, and data usage follows this policy.
We may update this policy as needed, and continued use of our services implies acceptance of any changes.
For questions or data-related requests, contact us at:
• Email: my.shop@compasia.com
• Address: Suite 2.02, Level 2, Wisma Academy, No. 4A, Jalan 19/1, 46300 Petaling Jaya, Selangor, Malaysia