• 💬 You’ll get a WhatsApp reminder from our official number (+6011-1600 3088) a day before your appointment.
• 📱 Your installer may also contact you via their personal WhatsApp (not the official number).
• 🏢 If you live in a condo or gated residence, get management approval before the appointment.

• 👤 Be present or appoint a representative aged 18+.
• 🔌 Prepare at least 3 power outlets for the modem, router, and mesh (if any).
• ⏱️ Installation may take 2–4 hours, depending on your home layout.

• 📶 The installer will recommend the best router placement for optimal coverage.
• 🛠️ Drilling may be required, depending on your setup.
• 💡 Non-standard installations may include additional charges.
  

• ⚡ The installer will perform a speed test to ensure your Fibre connection works perfectly.
• ✍️ Your representative must sign the Service Acceptance Form (eSAF) once setup is complete.

These are extra works or materials not covered under standard installation:

• 🧱 Special materials (e.g. casing, conduit, microduct protection)
• 🔄 Non-direct cable routing (through ceiling or underground)
• 🌎 Underground, concealed, or over-roof cabling
• 🚧 Clearing blockage in existing underground passages
• 🏠 Clearing blockage inside or outside your premises
• ⚙️ Any additional work not categorised as “Standard Installation”

💬 Discuss and agree on any additional costs directly with the installer.

💰 Costs should include labour and materials (like fibre cables).

🧾 Always request a receipt with itemised charges and warranty details before making payment.

• 📲 Log in to the CelcomDigi app.
• 🧾 Go to the “Check Bill” section.
• 💡 Your monthly Fibre charges will be displayed clearly.
• 🎁 If you’re eligible for a rebate, it’ll appear under Rebate/Discount in your bill.
  

• 💰 Open the CelcomDigi app.
• 📄 Tap “Pay Bill” and select the bill you want to pay.
• 💳 Choose your preferred payment method.
• ✅ Confirm and complete your payment.
  

• 💳 Credit/Debit Card
• 🏦 Online Banking (FPX)
• 📱 eWallets (Touch ‘n Go, Boost, etc.)
• 💸 JomPAY
  • Celcom: Biller Code 2881
  • Digi: Biller Code 1016
  
• 🔁 Auto-billing
• 🏬 In-store at any CelcomDigi Store

Merging your CelcomDigi Postpaid and Fibre accounts lets you:

• 📄 View and manage both services in one bill
• 💳 Simplify your monthly payments
• ✨ Enjoy a seamless account experience

🏬 Visit any CelcomDigi Store to request a merge. For more info, you can also:

• 📲 Chat with us online
• 📞 Call us at +6016-333 1111

• ✅ Your Fibre account is active — only active accounts can make changes.
• ✅ Your bill is up to date — settle any outstanding payments.
• ✅ You’re the account holder — only the registered owner can make this request.

Customers on CelcomDigi Fibre 1Gbps or 2Gbps plans cannot change plans during their contract period.

• 📲 Chat with us online
  
• ‍🏬 Visit any CelcomDigi Store

When you change your plan, your CelcomDigi Fibre contract will be renewed for 12 or 24 months, depending on your current term.

• ✅ Active account — Only active Fibre accounts are eligible for relocation.
• ✅ Your bill is up to date — Settle any outstanding payments to avoid delays.
• ✅ Minimum 6 months of service — Relocating before 6 months may result in a contract penalty.
  💡 Good news! If you’ve been with us for more than 6 months, you can relocate without penalty. Your contract will simply renew for another 24 months.
• ✅ You’re the registered account holder — Only the account owner can request a relocation.

• 📲 Chat with us online
• ‍🏬 Visit any CelcomDigi Store
• For more info, click here.

Please ensure:

• ✅ You’re the account holder — Only the registered owner can make this request.
• 🆔 Valid ID – Provide your Identification Card or Passport for verification.
• 💳 No outstanding charges — Settle any unpaid bills or early termination fees (if under contract).
• For deceased customers — Next of kin may submit the request with a valid death certificate.

📦 You may keep your modem/router once the termination is complete.

📲 Chat with us online — we’ll guide you through the next steps.

Connect your laptop to the main router via LAN and test your speed using Speedtest by Ookla.
‍

• Use 5GHz for faster performance (best for streaming and gaming).
• Switch to 2.4GHz for better range in far rooms.

Too many active devices can slow down your connection. Disconnect those not in use.

Ensure mesh units are connected via 5GHz, not 2.4GHz, for optimal speed.

Turn off your modem → router → mesh, wait 1 minute, then turn them back on in the same order.

⚠️ Do not press the “Reset” button as this will erase your settings.

Avoid placing routers or mesh units in enclosed or cluttered areas.

💡 Still slow after testing? Get more help here.

Turn off your modem → router → mesh, wait 1 minute, then turn them back on in that order.

Make sure all power cables are securely connected.

Red or blinking lights usually mean a connection issue.

⚠️ Do not press the “Reset” button unless advised.

If you’re using a mesh system, re-sync the units if you see blinking red lights.

Log in to the CelcomDigi app. If your account is suspended, settle any outstanding bills and try again.

• ✅ Fibre cables run directly into your room.
• ✅ Get full plan speed — no lag, buffering, or drop-offs.
• ✅ Perfect for gaming, 4K streaming, and working from home.
• ✅ Delivers up to 2Gbps per room using ultra-fine, flexible fibre cables.
• ✅ Upgrade your router or plan for peak performance.

We’re here to help you! Operating hours: 8am – 8pm, daily (waiting times may vary).

Whatsapp us

Step 1:

Start a chat at +6016-333 1111

Step 2:

Reply 3 to access the Fibre Support Menu

Quick, easy, and perfect for fast replies.

Talk to us

Step 1:

Call +6016-333 1111

Step 2:

Enter your service number

Step 3:

Press 2 for Fibre Support

Make sure WiFi is enabled on your device’s settings.

Power off and restart both your device and the router to refresh the connection.

Check for and install any firmware or software updates on your device.

Try connecting to the 2.4GHz or 5GHz network to see which works better.

If possible, use a LAN cable for a more stable connection.

If none of the above helps, reach out to your device’s support team.

Old or corrupted cache files can block pages from loading.

Make sure you’re using the latest version of your web browser.

Switch to Chrome, Firefox, Edge, or another browser to test.

VPNs and proxies may prevent access to certain sites.

Incorrect device time can block secure sites from loading.

Use DownDetector to confirm if the issue is on the website’s side.

Use WiFi or a LAN cable to connect to your router.

Open a browser and enter your router’s IP address (e.g. 192.168.1.1 or 192.168.50.1).

Use the default username and password found on your router’s label.

Navigate to WiFi Settings or Wireless Settings in the menu.

Change both 2.4GHz and 5GHz network names (SSID) and passwords, then save.

⚠️ All devices will need to reconnect with the new details.